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Pavilion Concert Information & FAQ

Pavilion at Riverfront

574 N Howard St.
Spokane, WA 99201
RiverfrontSpokane.org

TICKETING & BOX OFFICE

Have a Question?

For questions regarding tickets purchased on AXS.com, please visit https://support.axs.com/hc/en-us for a list of popular support topics or chat live with one of our customer service support staff. Support hours are 8am-10pm CST (7 Days).

For Ticket Information: 1-888-929-7849

Box Office Location:

The Pavilion Box Office is located in the Riverfront Park Pavilion Administration Building, which is located on the west side of building facing the Spokane River.

Box Office Address
574 N. Howard Street
Spokane, WA 99005

Box Office Operating Hours:

The Box Office is open one and a half hours prior to the start (door time) of each event.

TICKETING FAQ

  • Do children have to have a ticket?
     Children under 1 are free (babies in arms). Otherwise, age limitations may be determined on a show-by-show basis.
  • What methods of payment/CC types do you accept at the Box Office?
     Cash, MasterCard, Visa and Discover
  • What time do you close during/after an event?
     After the main act begins.
  • Do you charge any service/convenience fees for box office sales? If so, what is the amount?
     There is no additional charge when purchasing tickets at the Box Office, however, our standard ticketing fees will apply.
  • Do you accept mobile tickets? If so, in what form (AXS app, PDF)?
     We accept mobile tickets (AXS app, PDF).
  • What are you age requirements/child policy on tickets?
     Children under 1 are free (babies in arms). Otherwise, age limitations may be determined on a show-by-show basis.
  • How early before an event can customers claim their Will Call tickets?
     Will Call will be open one and a half (1.5) hours prior to door time.
  • For Will Call pick up, do you require ID, credit card, or both?
     Driver’s License, passport or school ID
  • Do you charge a fee for customers who lost/didn’t bring their tickets and are requesting new, reissued tickets at the box office?
     No
  • Do you allow customer re-entry to any events?
    No 

PAVILION CONCERT FAQ

  • Where can I purchase tickets?
     Tickets are available at AXS.com, charge by phone 888-929-7849, or available for purchase at the Pavilion Box Office during operating hours.
  • Do children have to have a ticket?
     Children under 1 are free (babies in arms). Otherwise, age limitations may be determined on a show-by-show basis.
  • What can I bring to a Pavilion Concert?
     The following items are permitted inside the venue:
    • Coolers (up to 24" wide x 36" long), food items (non-glass containers only), and empty reusable non-glass water bottles.
    • Blankets and beach towels, no more than 5' in length or width. Depending on attendance, you may be asked to limit the footprint of your blanket.
    • Low-backed beach chairs (seat 12" or lower from the ground and height 28" or lower)
    • Umbrellas when it's raining
    • Baby bottles/formula
    • Reusable non-disposable water bottles (if empty); no disposable beverage containers or full reusable water bottles are allowed in the venue
     The following items are prohibited:
    • Liquids in non-factory sealed containers
    • Alcoholic beverages, marijuana and illegal drugs
    • Glass bottles/objects or beverage cans
    • Laser pointers
    • Hard-sided coolers
    • Audio or video recording devices, GoPros, 360-degree cameras, and cameras with removable lenses
    • Selfie sticks
    • Weapons of any kind (e.g. guns, knives, chains, studded/spiked jewelry)
    • Totems (self-crafted, decorated sticks or poles)
    • Bullhorns and noisemakers
    • Aerosols (e.g., hairspray, sunscreen)
    • Framed backpacks
    • Strollers of any kind
    • Masks
    • Confetti, glitter and other items that can be thrown
    • Tarps
    • Umbrellas
    • Hula Hoops
    • Animals (with the exception of service animals as defined by the ADA)
    • Poi (e.g., sticks, rope, balls)
    • Remote controlled flying devices or UAVs (unmanned aerial vehicles)
  • Are there camping and/or hotel accommodations in or around the venue?
     There is no camping at Riverfront Park. There are a number of hotels and motels in the area. Go to VisitSpokane.com for a list of area hotels.  
     The following is a list of nearby parking options:
  • How do I get to the Pavilion at Riverfront?
    From the East:
    1. Travel West on I-90 toward Spokane/Seattle.
    2. Take the US-2 N/ US-395N exit 281 toward Newport/Colville/Spokane Arena
    3. Turn slight right to S. Division St/US-2East/US-395
    4. Turn Left onto West Spokane Falls Blvd.
    From the West:
    1. Travel East on I-90 toward Spokane/Seattle.
    2. Take the US-2 N/ US-395N exit 281 toward Newport/Colville/Spokane Arena
    3. Turn slight right to S. Division St/US-2East/US-395
    4. Turn Left onto West Spokane Falls Blvd.
    From the North:
    1. Travel South on US-2/Newport Hwy./Division St.
    2. Turn Right onto West Spokane Falls Blvd.
    From the North:
    1. Turn slight right to S. Division St/US-2East/US-395
    2. Turn Left onto West Spokane Falls Blvd.
  • What happens if it rains?
     Concerts are held rain or shine.
  • Can I bring my pet?
     No, pets are not permitted in the venue except for licensed service animals.
  • Can we bring a picnic?
     Yes, you may bring your own food but you may not bring in glass containers.
  • Can I bring a portable grill or cooking device?
     No barbecue grills or cooking devices are allowed inside the venue.
  • Is smoking permitted?
     No. The Pavilion at Riverfront is a non-smoking venue.
  • Lost and Found
     Contact our Visitor Information Center at 509-625-6600

ADA INFORMATION

  • Do you offer ADA/Accessible seating?
     Yes
  • Do you allow customers to exchange ADA seats if they now require them? If so, what would be the protocol?
     Yes, customers can exchange for ADA seats if available. Please visit the Box Office prior to show or contact AXS customer service at https://support.axs.com/hc/en-us.
  • Do you have a designated ADA phone number?
     Call TTY: Call 7-1-1